Recent Posts

Design Strategy: open source ethnography

“Getting out of the building” in the era of uncertainty: Open-source, ethnographic research

The coronavirus is making us rethink a great many things. Among them, the new normal of work in a world where physical proximity is dangerous. One experiment this forces for designers is, ‘what does this do to ethnography?’ Read more...

Taking the Train

“Getting out of the building” in the era of uncertainty: Taking the train

Preliminary note: I wrote this article in early March. The coronavirus has since made the world a very different place. Now, I see parallels between the climate change this article focuses on and the recent spread of the virus. Both are a challenge to business traditions. Read more...

Journalism Says It's a Service

Journalism Says It’s a Service, But It Doesn’t Think Like One

Last fall I was part of a gathering for solutions journalists with journalists from around the country and world who focus on stories about problem-solving. The term “solutions journalism” sounds positive, but this form of journalism isn’t focused on feel-good stories or “fluff” pieces. Instead, these stories look for what people are doing about a problem,… Read more...

Drawing doesn't present knowledge. It creates it. - hero image

Drawing doesn’t present knowledge. It creates it.

Knowledge is created. And in the process of sketching things, we create it over, and over, and over. We often believe that knowledge exists, and it’s our job to find it, read it, and absorb it. And for most of us, and in most situations, that’s true – we’re not the ones creating the knowledge,… Read more...